Returns & refunds

Last updated: 21 October 2026

Changed your mind? You have 15 days from the day your order is delivered to ask for a return.

How it works

1. Email orders@nookara.store with your order number and the reason.
2. We reply with simple return instructions. For low-value items we may refund you without asking you to send the item back.
3. Once approved, your refund goes back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

Conditions

• Items must be unused, clean and in their original packaging.
• If you are returning because you changed your mind, you pay the return postage.
• Electrical items (lamps, diffusers) can only be returned if they are unused or faulty.

Damaged, faulty or wrong items

If your item arrives damaged, defective or not as described, tell us within 15 days of delivery with a photo. We will replace it or refund you in full, including any return postage.

Cancelling an order

Orders are sent to our warehouse quickly, so please email us as soon as you can. If your order has not shipped yet, we will cancel it and refund you in full. Once it has shipped, you can return it under the rules above.

Lost or very late parcels

If your order has not arrived 30 days after you ordered, or tracking shows no movement for 15 days after it shipped, contact us and we will resend it or refund you in full.

Refund amounts

Refunds are in US dollars to the original payment method. If you paid with a card, your bank's exchange rate on the day may change the amount shown in your own currency.

Contact

Email: our support email on the Contact page